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Topic starter 19/11/2021 3:00 am
This screen capture issue has been persistent for many years.
When Remcos screen capture is started on some particular PC which has a high screen resolution, the screen capture console only shows a portion of the screen (while the other part of the screen isn’t visible)
I came to realise this happens on PC that have their dpi scaling set to more than 100% (for example 125% or 150%)
A Screen capture optimisation feature is highly needed on Remcos screen capture console so that no matter the remote user dpi scaling settings, Remcos screen capture will display the entire remote user monitor screen & not a portion of the screen.
enone reacted
19/11/2021 3:47 am
Thank you for your report.
We are going to look into it and investigate the issue.
We will post an update once done.
enone reacted
Topic starter 27/12/2021 7:37 pm
Did you look into the issue?
04/01/2022 12:57 am
Hello,
we are still investigating the issue,
a fix should be released for the next update.
Best regards